Definitions and Interpretation
Data collectively all information that you submit to Hectors House Surveys Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
GDPR the UK General Data Protection Regulations
|Data Protection Laws
|Any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations, and secondary legislation;
|Hectors House Surveys Ltd,
we or us
|Hectors House Surveys Ltd, a company incorporated in England and Wales with registered number 14517243 whose registered office is at 7a Horningsea Road, Fen Ditton, Cambridge, Cambridgeshire, CB5 8SZ;
|User or you
|Any third party that accesses the website and is not either (i) employed by Hectors House Surveys Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Hectors House Surveys Ltd and accessing the website in connection with the provisions of such services;
|the website that you are currently using, www.hectorshousesurveys.co.uk and any sub-domains of this site unless expressly excluded by their terms and conditions.
- the singular includes the plural and vice versa;
- a reference to a person includes firms, companies, government entities, trusts, and partnerships;
- “including” is understood to mean “including without limitation”;
- reference to any statutory provision includes any modification or amendment of it;
For purposes of the applicable Data Protection Laws, Hectors House Surveys Ltd is the “data controller”. This means that Hectors House Surveys Ltd determines the purpose for which and how your Data is processed.
We may a collect the following Data, which includes personal data, from you:
- Contact information such as email addresses and telephone numbers;
- Correspondence addresses;
- Property market value information;
- Other addresses;
- Land registry information;
- Solicitors information;
- Drawing and plans;
- Any relevant forms relating to the purchase/ sale/ re-mortgage for the subject property;
How we collect Data
We collect Data in the following ways:
- Data is given to us by you; and
- Data is collected automatically.
Data that is given to us by you
Hectors House Surveys Ltd will collect your Data in several ways, for example;
- When you contact us through the website, by telephone, post, e-mail, or through any other means;
- When you use our services;
Data that is collected automatically
To the extent that you access the website, we will collect your Data automatically, for example:
- We automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation and includes your IP address, the date, time, and frequency with which you access the website, and the way you use and interact with its content.
Our use of Data
Any or all of the above Data may be required by us from time to time to provide you with the best possible service and experience when using our website. Specifically, data may be used by us for the following reasons:
- Internal record keeping;
- To provide you with a quote for our services;
- To allow us to provide you with the valuation and surveying products and services that you have asked us to provide;
- To better understand your requirements and provide you with services specific to your needs;
- To help answer any questions which you have asked one of our surveyors or staff members;
- To keep our client records up to date; and
- To improve our services.
We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your Rights” below).
Whom we share Data with
We may share your data with the following groups of people for the following reasons:
- Our employees and/ or professional advisors – to obtain quotations for our services;
Keeping Data Secure
We will use technical and organisational measures to safeguard your data for example:
- Devices and software are password secure.
- We store your data on secure servers and storage.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via this e-mail address: firstname.lastname@example.org.
If you want detailed information from, Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online Is supported by the HM Government and leading businesses.
Even if we delete your data, it may persist on backup or archival media for legal, tax, or regulatory purposes.
You have the following rights about your data:
- Right to access -the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reason why.
- Right to correct – the right to have your data rectified if it is inaccurate or incomplete.
- Right to erase – the right to request that we delete or remove your data from our system.
- Right to restrict our use of your data – the right to “block” us from using your data or limit how we can use it.
- Right to data portability – the right to request that we move, transfer or copy your data.
- Right to object – the right to object to our use of your data including where we use it for our legitimate interest.
To make inquiries exercise any of your rights set out above or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this e-mail address: email@example.com.
If you are not satisfied with the way a complaint you make about your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
The data we hold about you must be accurate and current please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
Changes in Business Ownership and Control
We may also disclose data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
You may contact Hectors House Surveys Ltd by email at firstname.lastname@example.org